Privacy Policy

Introduction

At Sarva Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We respect your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000, and applicable data protection regulations in India.

Information We Collect

Personal Information You Provide

When you use our services or contact us, we may collect the following personal information:

Contact Information:

• Full name
• Company name and designation
• Email address
• Phone number
• Business address
• Billing address

Shipment Information:

• Sender and recipient details
• Cargo descriptions and specifications
• Shipping addresses
• Customs and regulatory documentation
• Invoice and commercial documents

Business Information:

• Import/Export Code (IEC)
• GST number
• PAN details
• Bank account information (for payments)
• Trade licenses and certifications

Account Information:

• Username and password
• Profile preferences
• Communication preferences
• Transaction history

Information We Collect Automatically

When you visit our website or use our digital platforms, we automatically collect:

Technical Information:

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone settings
• Location data

Usage Data:

• Pages visited and time spent
• Click patterns and navigation paths
• Referral sources
• Search queries
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

• Customs authorities and regulatory bodies
• Shipping lines and airlines
• Port authorities and terminals
• Payment processors and banks
• Business partners and agents
• Publicly available sources

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Process and manage your shipments
• Arrange customs clearance and documentation
• Coordinate with carriers, ports, and authorities
• Provide tracking and status updates
• Handle cargo insurance and claims
• Manage warehousing and storage services

Business Operations

• Create and manage your account
• Process payments and invoicing
• Verify your identity and credentials
• Comply with legal and regulatory requirements
• Maintain business records and documentation
• Conduct risk assessments and fraud prevention

Communication

• Respond to your inquiries and requests
• Send shipment updates and notifications
• Provide customer support
• Send service announcements
• Share important updates about our services
• Conduct satisfaction surveys

Marketing (with your consent)

• Send promotional materials and offers
• Inform you about new services
• Share industry news and insights
• Invite you to events and webinars

Analytics and Improvement

• Analyze usage patterns and trends
• Improve our website and services
• Develop new features and offerings
• Enhance user experience
• Conduct market research

Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To fulfill our service obligations to you
• Legal Obligation: To comply with customs, tax, and regulatory requirements
• Legitimate Interest: To operate our business efficiently and improve our services
• Consent: Where you have explicitly agreed to specific uses of your data

How We Share Your Information

We may share your information with:

Service Partners

• Shipping lines and airlines
• Customs brokers and clearing agents
• Warehouse and logistics providers
• Insurance companies
• Port and terminal operators
• Transportation companies

Government Authorities

• Customs departments
• Tax authorities
• Regulatory bodies
• Law enforcement agencies (when legally required)

Professional Advisors

• Legal counsel
• Accountants and auditors
• Consultants and advisors

Business Transfers

• In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

All third parties are required to maintain the confidentiality and security of your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

• Secure Socket Layer (SSL) encryption for data transmission
• Firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Secure data centers with restricted access
• Password protection and authentication protocols
• Regular data backups
• Employee training on data protection

Access Controls

• Limited access to personal information on a need-to-know basis
• Strong authentication requirements
• Regular access reviews and monitoring
• Confidentiality agreements with employees and partners

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements (typically 7 years for financial and customs records)
• Resolve disputes and enforce our agreements
• Protect our legal rights

After the retention period, we securely delete or anonymize your information.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request a copy of your data in a portable format

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

Marketing Communications

• Opt-out of marketing emails by clicking “unsubscribe”
• Adjust your communication preferences in your account settings
• Contact us to update your preferences

Complaints

• Lodge a complaint with us regarding data protection concerns
• Contact relevant data protection authorities if unsatisfied with our response

To exercise your rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

Essential Cookies: Required for website functionality and security

Performance Cookies: Help us understand how visitors use our website

Functionality Cookies: Remember your preferences and settings

Marketing Cookies: Track your browsing to show relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

For more details, please see our Cookie Policy.

International Data Transfers

As a logistics company operating globally, we may transfer your information internationally. We ensure adequate protection through:

• Standard contractual clauses
• Data protection agreements
• Compliance with international data transfer regulations

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending email notifications for material changes

We encourage you to review this Privacy Policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sarva Services

Email: privacy@sarvaservices.com
Phone: +91 99402 40046
Address: 25/5, Shanthi Nagar, 2nd Street, Adambakkam, 600088

Data Protection Officer: Srividya Radhakrishnan
Email: dpo@sarvaservices.com

Complaints and Disputes

If you believe we have not handled your personal information properly, please contact us first. We will investigate and respond to your concern.

If you are not satisfied with our response, you may contact:

• The relevant data protection authority in your jurisdiction
• Consumer protection forums
• Legal authorities as applicable

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Chennai, India.

Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Last Updated: January 1, 2026

Version: 1.0

Sarva Services – Your privacy is our priority. One stop solution to all your logistics requirements.