Terms & Conditions

7. Pricing, Payments, and Charges

7.1 Quotations

• Quotations are valid for the period specified
• Rates are subject to change based on market conditions
• Quotations exclude charges not specifically mentioned
• Final charges may vary based on actual cargo details

7.2 Payment Terms

• Payment terms are as specified in quotations or invoices
• Standard payment terms: [Specify, e.g., Net 30 days]
• Advance payment may be required for new customers
• Credit facilities subject to approval and terms

7.3 Additional Charges

You are responsible for:

• Customs duties, taxes, and levies
• Demurrage and detention charges
• Storage and warehousing fees
• Special handling or equipment charges
• Insurance premiums
• Documentation fees
• Late payment interest
• Any government-imposed charges

7.4 Late Payment

• We reserve the right to withhold cargo until payment
• Legal costs for recovery will be charged to you
• Credit facilities may be suspended for non-payment

7.5 Lien Rights

We have a general lien on all cargo and documents for:

• Unpaid charges for current services
• Outstanding amounts from previous transactions
• Storage and handling costs
• Any other amounts due to us

8. Liability and Insurance

8.1 Limitation of Liability

Our liability is limited to:

• The amount mutually agreed to by both parties prior to initiating service. In the absence of such an agreement, a reasonable amount will be determined by Sarva Services.
• Exclusion of indirect, consequential, or punitive damages
• Exclusion of loss of profits, business, or opportunities

8.2 Customs Broker Liability

As a licensed customs broker, our liability for customs-related services is governed by:

• Customs Brokers Licensing Regulations (CBLR)
• Indian Customs Act and regulations
• Professional indemnity coverage limits

8.3 Carrier Limitations

When acting as a freight forwarder, carrier liability limitations apply:

• Air Cargo: Montreal Convention limits
• Sea Cargo: Hague-Visby Rules or similar conventions
• Land Transport: Indian Carriage of Goods Act provisions

8.4 Insurance

• Cargo insurance is optional and available at additional cost
• We recommend comprehensive cargo insurance
• Insurance must be arranged before shipment
• Claims are subject to insurance policy terms
• We can facilitate insurance but are not insurers

8.5 Claims Procedure

To make a claim:

• Notify us in writing within 7 days of delivery/loss
• Provide detailed documentation and evidence
• File formal claim within 30 days
• Cooperate in investigation
• Claims not filed within time limits are waived

9. Customs Clearance and Compliance

9.1 Customs Broker Services

We provide:

• Import and export customs clearance
• Duty and tax calculation
• Documentation preparation and filing
• Liaison with customs authorities
• Post-clearance support

9.2 Customer Responsibilities for Customs

You must:

• Provide accurate commodity descriptions
• Declare correct values and quantities
• Obtain necessary licenses and permits
• Pay all duties, taxes, and charges promptly
• Comply with all customs regulations

9.3 Customs Examination and Delays

• Customs examinations are beyond our control
• We are not liable for examination-related delays
• Additional charges for examinations are your responsibility
• Compliance with customs orders is mandatory

9.4 Prohibited and Restricted Goods

You must not ship:

• Items prohibited by Indian or international law
• Restricted goods without proper authorization
• Counterfeit or pirated goods
• Illegal substances or contraband
• Items violating intellectual property rights

10. Dangerous Goods and Special Cargo

10.1 DG Cargo Declaration

For dangerous goods:

• Full declaration is mandatory
• IATA/IMDG/ADR compliance required
• Proper packaging and labeling essential
• Additional charges apply
• Special insurance may be required

10.2 Perishable and Temperature-Sensitive Goods

• Special handling instructions required
• Additional charges for cold chain services
• No liability for deterioration beyond our control
• Proper packaging is customer’s responsibility

10.3 High-Value Cargo

• Declaration of value is mandatory
• Additional security measures available
• Insurance strongly recommended
• Special handling charges apply

11. Warehousing and Storage

11.1 Storage Services

• Storage rates as per agreement or standard rates
• Goods stored at customer’s risk unless insured
• We maintain standard duty of care
• Storage period limits may apply

11.2 Storage Charges

• Charges calculated on space/weight/duration basis
• Additional charges for special storage requirements
• Free storage period (if any) as per agreement
• Demurrage applies after free period

11.3 Lien and Sale Rights

We reserve the right to:

• Exercise lien for unpaid storage charges
• Sell goods after proper notice if charges remain unpaid
• Recover costs and charges from sale proceeds

12. Force Majeure

We are not liable for failure or delay caused by:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, or civil unrest
• Government actions or restrictions
• Strikes, lockouts, or labor disputes
• Pandemics or health emergencies
• Carrier or port disruptions
• Any event beyond reasonable control

Performance will be suspended during force majeure, and alternative arrangements will be made when possible.

13. Intellectual Property

13.1 Our Rights

All content on our website and materials, including:

• Logos, trademarks, and brand names
• Website design and functionality
• Documentation and templates
• Proprietary systems and processes

are owned by or licensed to Sarva Services and protected by intellectual property laws.

13.2 Limited License

You are granted a limited, non-exclusive license to:

• Access and use our website for business purposes
• Use our documentation in connection with services
• Display our branding when required for shipments

14. Confidentiality and Data Protection

14.1 Confidential Information

We will maintain confidentiality of:

• Your business information
• Shipment details and pricing
• Commercial terms and agreements
• Sensitive cargo information

14.2 Disclosure Exceptions

We may disclose information when:

• Required by law or regulatory authorities
• Necessary for service performance
• Authorized by you in writing
• Required for legal proceedings

14.3 Data Protection

Personal data handling is governed by our Privacy Policy. By using our services, you consent to data processing as described in the Privacy Policy.

15. Termination

15.1 Termination by Customer

You may terminate:

• Individual shipment bookings with notice
• Ongoing service agreements as per contract terms
• With immediate effect for material breach by us

15.2 Termination by Us

We may terminate or suspend services if:

• You breach these Terms
• Payment obligations are not met
• Fraudulent or illegal activity is suspected
• Required by law or regulation
• Continuing service poses unacceptable risk

15.3 Effect of Termination

Upon termination:

• All outstanding charges become immediately due
• Cargo in our possession may be held pending payment
• You must arrange alternative service providers
• Confidentiality obligations continue

16. Dispute Resolution

16.1 Negotiation

Disputes should first be resolved through good faith negotiation between authorized representatives.

16.2 Mediation

If negotiation fails, disputes may be referred to mediation before a mutually agreed mediator.

16.3 Arbitration

Unresolved disputes will be settled by arbitration:

• Under Indian Arbitration and Conciliation Act, 1996
• By a sole arbitrator or panel (as agreed)
• Seat of arbitration: Chennai, India
• Language: English
• Arbitration award is final and binding

16.4 Jurisdiction

Subject to arbitration clause, courts in Chennai, India have exclusive jurisdiction.

17. Indemnification

You agree to indemnify and hold us harmless from:

• Claims arising from your breach of these Terms
• Inaccurate or incomplete information provided
• Violation of laws or regulations
• Infringement of third-party rights
• Prohibited or restricted cargo
• Your negligence or willful misconduct
• Claims by consignees or third parties

18. General Provisions

18.1 Entire Agreement

These Terms constitute the entire agreement and supersede all prior understandings, unless superseded by a specific written contract.

18.2 Amendment

We reserve the right to modify these Terms:

• Changes will be posted on our website
• Continued use constitutes acceptance
• Material changes will be notified
• Version date will be updated

18.3 Severability

If any provision is found invalid, the remaining provisions continue in full force.

18.4 Waiver

Failure to enforce any right does not constitute waiver of that right.

18.5 Assignment

You may not assign rights or obligations without our written consent. We may assign to affiliated entities or successors.

18.6 Notices

Notices must be in writing and sent to:

• Registered address
• Email address on record
• Official contact details

18.7 Governing Law

These Terms are governed by the laws of India.

18.8 Language

In case of translation conflicts, the English version prevails.

19. Website Terms

19.1 Website Use

You agree to:

• Use the website lawfully
• Not interfere with website functionality
• Not attempt unauthorized access
• Not transmit harmful code or malware
• Respect intellectual property rights

19.2 Account Security

If you have an account:

• Keep login credentials confidential
• Notify us of unauthorized access
• You are responsible for account activity
• We may suspend accounts for security reasons

19.3 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

20. Regulatory Compliance

We operate in compliance with:

• Indian Customs Act, 1962
• Customs Brokers Licensing Regulations (CBLR), 2018
• Foreign Trade Policy and regulations
• GST and tax regulations
• International shipping conventions
• IATA, IMDG, and transport regulations
• Environmental and safety regulations

21. Contact Information

For questions regarding these Terms of Service:

Sarva Services

Address: 4-34, Alikhan St, Ramapuram, MKN Rd, Alandur, Chennai, Tamil Nadu 600016
Phone: +91 99402 40046
Email: info@sarvaservices.com
Website: www.sarvaservices.com

Business Hours: Monday to Friday 10:00 a.m. to 06:00 p.m.

22. Acknowledgment

By using our services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You have authority to accept these Terms
• You will comply with all applicable laws
• You accept the limitations and exclusions stated

Last Updated: February 5, 2026
Version: 1.0